Luke Richardson – Talent Tent

How to hire outbound sales agents who don’t burn out by month three

Luke Richardson February 6, 2026 No Comments

Outbound sales is hard. Everyone in contact centre recruitment knows it, even if nobody puts it quite that bluntly in the job ad. It’s rejection on repeat. It’s calling people…

You’re not losing candidates to cool brands – you’re losing them to better job adverts.

Luke Richardson February 6, 2026 No Comments

There’s a conversation that happens in financial services talent teams more often than anyone admits. “We can’t compete with the fintechs.” “They’ve got the brand. They’ve got the perks. They’ve…

The 3 qualities that contact centre workers say predict success

Luke Richardson February 6, 2026 No Comments

There’s a long-running debate in contact centre recruitment: are great contact agents born or made? Do you need to find people with some innate quality, a natural gift for service,…

What “personal reasons” often means when someone quits

Luke Richardson February 3, 2026 No Comments

Someone hands in their notice. You ask why, and they say “personal reasons” and you nod, because what else can you do? It’s not like you can push back on…

We surveyed 100+ contact centre workers. Here’s what they wish you knew about hiring them

Luke Richardson January 20, 2026 No Comments

We recently ran The Great Contact Centre Survey — a piece of research into what the people who do this job every day wish hiring teams understood about attracting, recruiting,…

How to break the endless hiring cycle in financial services

Luke Richardson September 18, 2025 No Comments

Why your contact centre is always hiring but never fully staffed In financial services contact centres, early-life attrition can hit 40% within the first four weeks. That means for every…

The real cost of a weak employer proposition in volume hiring

Luke Richardson July 17, 2025 No Comments

How high volume strategic initiatives, including developing an authentic employer proposition, can drive volume hiring success.

they're brilliant at managing applications but terrible at managing anticipation

How high volume recruiting tools (plus operational readiness) can stop the revolving door

Luke Richardson July 10, 2025 No Comments

Drowning in dropouts despite hitting targets? Learn how high-volume recruiting tools plus operational readiness can stop the revolving door.

How high attrition warps success metrics - Talent Tent

When recruitment can’t win: how high attrition warps success metrics

Luke Richardson July 8, 2025 No Comments

When does ownership of attrition shift from being a recruitment attribute to a training or operational one?

The Talent Tent Take on the 2024 Spring Budget

Luke Richardson March 7, 2024 No Comments

I feel like we say “mixed bag” a lot. But the spring budget announced on Wednesday was definitely a mixed bag. It would have been great to have seen a…

Title of blog "Should you put the salary on job adverts?"

Putting salaries on adverts – what are the arguments for pay transparency?

Luke Richardson October 4, 2023 No Comments

Introduction Are you wondering if you should put a salary on your job adverts? Read on to find out the answer. On 21st December 2022, a bill was introduced that…

3 hurdles to HR success in startups

Luke Richardson September 27, 2023 No Comments

Your HR is the heartbeat of your business, as irreplaceable as the break room Nespresso machine (or jar of own brand instant coffee, we’re not fussy). But what if your…

Blog Post Title set over laughing woman laughing

Research: What employee benefits are companies advertising?

Luke Richardson August 30, 2023 No Comments

This article contains research into company benefits being advertised, as seen through the eyes of candidates. You can use the findings in this research to identify where you can highlight…

Woman sits cross legged with laptop next to blog title "Hiring your first employee".

Navigating your first hire: What startups need to know

Luke Richardson August 24, 2023 No Comments

Embarking on your first hire? It’s a huge milestone. Equal parts exciting and equal parts “Oh my god, are we doing this?”. You’re in good company, though, as small businesses…

Unlimited Holidays – Are they worth it?

Luke Richardson June 15, 2023 No Comments

In this blog, I reference “Unlimited Leave” and “Unlimited Holidays” interchangeably but both mean the same thing. It refers to an employee benefit of allowing time off without restriction. No…

Blog title with "employee motivation" highlighted pink on a dark background.

4 free ways to boost employee motivation in 2023

Luke Richardson March 30, 2023 No Comments

In recent months, employers and employees have had a tough run, and as the rising cost of living continues budgets on both sides are being stretched to the max. With…

3 reasons you’re struggling to recruit in 2023…and what you can do about it.

Luke Richardson March 7, 2023 No Comments

Recruiting talent is hard. Recruiting great talent in 2023 is really hard. Not to blow our own trumpets, but we’re pretty expert in this field, and over the last few…

5 free data sources to level up your recruitment strategy

Luke Richardson February 9, 2023 No Comments

The Power of Data for start-up HR and recruitment strategies. Intuition, experience, and thriving networks are invaluable tools when it comes to the recruitment game. But you know what’s even…

Light green background with bold text of the word "Trends". Cover image for article on workplace trends in 2023

How to adopt new workplace trends in 2023

Luke Richardson January 18, 2023 No Comments

Workplace Trends in 2023 Flexible, hybrid and remote working were the real buzzwords of 2022. You couldn’t avoid them, and businesses soon found themselves falling behind in attracting and retaining…

Around the campfire: The interviews to include in every talent strategy

Luke Richardson December 19, 2022 No Comments

What if we told you the interview process shouldnt stop once you’ve found the perfect candidate and made them an offer they can’t refuse? What if we told you the…

Author: Luke Richardson