We’re looking to talk about something nobody really talks about: what it’s actually like working in contact centres. (Or “call centres” if you’d prefer).
Not the polished LinkedIn version. Not the “we’re a family here” interview spiel. The real thing.
Whether you’ve had an absolutely brilliant experience or you’ve got stories or ideas that you think could improve things – we want to hear them all.
Please note, this survey is now closed. Keep an eye out for the results!
Background on the survey (which is now closed):
We work with awesome people in contact centres every day. We see the recruitment side, the retention challenges, the revolving door that some centres can’t seem to fix.
We want to dig deep into how we can keep more people working in this great industry by looking at what employers think matters versus what matters to the people doing the job.
Employers talk about perks and progression. But what if the real issue is shift patterns that wreck your social life? Or managers who could do with some extra help to support their teams?
The survey is called The Great Contact Centre Experience, and we’re asking anyone who’s worked in contact centres to share their journey. The good bits, the challenging bits, and the “why didn’t they mention that in the job ad?” bits.
From your first application to your last shift: what mattered? What didn’t? What would you change?Your insights will help us (and other employers) understand what really makes a difference to contact centre professionals.
We want to know about the recruitment process. Did the job ad reflect the role? Was the interview honest or just a sales pitch? And once you started – did the onboarding set you up to succeed or leave you floundering?
And we want to know what would actually make a difference. Not what HR thinks would make a difference. What you think would make a difference.
