How to break the endless hiring cycle in financial services

Why your contact centre is always hiring but never fully staffed

In financial services contact centres, early-life attrition can hit 40% within the first four weeks. That means for every 100 people you successfully onboard, you’re back to square one with 40 of them before they’ve even settled in. 

It’s a problem that many high-volume contact centres face. But here’s the thing: your recruitment process isn’t broken. In fact, with a few realignments you can get it back hiring on all cylinders. 

Written for Talent Acquisition teams, this guide is for those organisations that want to end the revolving recruitment door and free up the time to go back to what they actually like doing. 

Download your copy and you’ll learn: 

• The real numbers behind contact centre recruitment
• Insider secrets from the front lines 
• The agency translation guide – how to speak agency and decode what they really mean
• The performance scorecard – a practical assessment to evaluate your current partnerships 
• Ways to position your proposition if you can’t compete on salary 
• … and much more.

Download your copy

Who this is for: 

We’ve created this for high volume hiring teams operating in regulated sectors who are dealing with: 

• High early-life attrition rates 
• Constant pressure to fill the same roles repeatedly
• Budget constraints that prevent competitive salary offers
• Agency relationships that feel more transactional than strategic
• Operations teams frustrated with staffing shortfalls

Ready to stop the endless cycle and start building a sustainable talent acquisition strategy? Get your free copy and discover what the most successful TA teams already know.