Bills, outages, meters. We find people who get it.

They're talking to an elderly customer who's confused about why their bill doubled. They're helping someone whose electricity went out mid-winter. They’re consultative selling to first-time renters.

They are changing the perception of how an energy company could, and should, treat its customers.

Most agencies don't get this. They send you candidates who can handle call volumes, but have no idea what it means to explain a tariff to someone who's stressed, cold, or worried they can't pay.

You end up with high levels of attrition. Ofgem compliance issues. And the same conversation with your internal team about the talent pipeline coming in.

When we surveyed contact centre candidates, one described their favourite role as helping people in breakdown situations: "truly helping fit what the individual needed to their situation rather than a basic generic package."

This mindset matters in our opinion.

The candidate who'll patiently walk an 80-year-old through their smart meter display. The one who'll spot that a customer struggling to pay might need referring to a hardship scheme. The one who won't rush someone off the phone just to hit their average handling time or sales target.

These aren't skills you can teach - they are qualities you need to spot before someone picks up a phone.

That's why we meet every candidate properly. We understand what drives them, and whether they'll thrive handling calls.

We've doubled down on volume recruitment for regulated contact centres: utilities, energy, water. This is what we know.

Ofgem requirements? Been there. Vulnerable customer protocols? Lived it. Volume hiring without quality dropping off? That's what we do.

When you've been in the trenches, you develop a sixth sense for what's about to go wrong. That candidate drop-off pattern? We've seen it. That compliance bottleneck? We know how to fix it.

"From the front end of the funnel, they've surpassed expectations. Their slot performance, attendance rate to interview — it's the strongest." — Head of Recruitment