Your customers are worried about money. We find people who get that.

Your agents aren't just handling queries. They're speaking to someone anxious about opening a new credit card. They're talking to a first-time buyer navigating their first mortgage. They're helping a parent work out how to consolidate debts and feed their family.

Most agencies don't get this. They’ll send you candidates who've worked phones before, but have no idea what it means to discuss someone's finances when they're stressed, confused, or vulnerable.

You end up with attrition. Compliance issues. And the same conversation with your internal team about headcount

The FCA's targeted support framework, launching in 2026, means your frontline teams will be able to make specific recommendations to customers about pensions and investments.

This isn't scripted call handling anymore. Your agents will need to listen, assess individual situations, and provide tailored guidance, whilst staying compliant.

Our screening has always focused on finding candidates with genuine financial empathy, not just people who can follow a script. We ask the questions that reveal whether someone will thrive in conversations about debt, claims, or financial uncertainty.

We've doubled down on volume recruitment for regulated contact centres. Selling financial products, insurance, loans, credit cards, consumer banking and recovering debts when it goes wrong. This is what we know.

FCA regulations? Been there. Consumer Duty? Lived it. Volume hiring without quality dropping off? That's what we do.

When you've been in the trenches, you develop a sixth sense for what's about to go wrong. That candidate drop-off pattern? We've seen it. That compliance bottleneck? We know how to fix it.

"From the front end of the funnel, they've surpassed expectations. Their slot performance, attendance rate to interview — it's the strongest."
— Head of Recruitment