Talent Tent

Sometimes they're the right hires you didn't give a chance to.

There’s a strong link between onboarding pace and early attrition

Katie Feagan February 6, 2026 No Comments

When someone leaves their role in a contact centre within six months, it’s tempting to chalk it up to “wrong fit.” Maybe they weren’t cut out for contact centre work.…

You’re not looking at their Trustpilot score. You’re trying to find out what it’s like to work there.

You don’t always need contact centre experience to land a sales agent job

Katie Feagan February 6, 2026 No Comments

You’ve been scrolling job boards for twenty minutes. You’ve found three contact centre sales agent roles that look decent. They offer good pay, hybrid working, and a company that seems…

How to hire outbound sales agents who don’t burn out by month three

Luke Richardson February 6, 2026 No Comments

Outbound sales is hard. Everyone in contact centre recruitment knows it, even if nobody puts it quite that bluntly in the job ad. It’s rejection on repeat. It’s calling people…

You’re not losing candidates to cool brands – you’re losing them to better job adverts.

Luke Richardson February 6, 2026 No Comments

There’s a conversation that happens in financial services talent teams more often than anyone admits. “We can’t compete with the fintechs.” “They’ve got the brand. They’ve got the perks. They’ve…

The 3 qualities that contact centre workers say predict success

Luke Richardson February 6, 2026 No Comments

There’s a long-running debate in contact centre recruitment: are great contact agents born or made? Do you need to find people with some innate quality, a natural gift for service,…

What contact centre candidates look for before applying (hint: it’s not your brand)

Katie Feagan February 6, 2026 No Comments

If you’ve ever lost sleep over competing with bigger, shinier employers – the ones with the brand recognition, the fancy offices, the name everyone’s heard of – we’ve got some…

“Essential: previous contact centre experience" might be costing you half your talent pool.

Rethinking essential experience in contact centre hiring

Katie Feagan February 4, 2026 No Comments

You know that line in your job ads, the one that says “essential: previous contact centre experience”? It might be costing you half your talent pool. We recently surveyed over…

What “personal reasons” often means when someone quits

Luke Richardson February 3, 2026 No Comments

Someone hands in their notice. You ask why, and they say “personal reasons” and you nod, because what else can you do? It’s not like you can push back on…

We surveyed 100+ contact centre workers. Here’s what they wish you knew about hiring them

Luke Richardson January 20, 2026 No Comments

We recently ran The Great Contact Centre Survey — a piece of research into what the people who do this job every day wish hiring teams understood about attracting, recruiting,…

The great contact centre experience tale part ins survey

The Great Contact Centre Experience: Take Part in the Survey

Katie Feagan November 25, 2025 No Comments

Got a few minutes to share your take? Take part in The Great Contact Centre Experience survey.

How to break the endless hiring cycle in financial services

Luke Richardson September 18, 2025 No Comments

Why your contact centre is always hiring but never fully staffed In financial services contact centres, early-life attrition can hit 40% within the first four weeks. That means for every…

The real cost of a weak employer proposition in volume hiring

Luke Richardson July 17, 2025 No Comments

How high volume strategic initiatives, including developing an authentic employer proposition, can drive volume hiring success.

Image of Katie Fegan, Co-Founder of Talent Tent and copy that says: Previous experience is overrated when it comes to great contact centre staff"

A day judging awards reminded me why CVs don’t tell the whole story

Katie Feagan July 17, 2025 No Comments

A couple of weeks ago, I swapped the Talent Tent Zoom carousel for an actual room full of people to help judge the Connect Wales Contact Centre Awards. My focus…

they're brilliant at managing applications but terrible at managing anticipation

How high volume recruiting tools (plus operational readiness) can stop the revolving door

Luke Richardson July 10, 2025 No Comments

Drowning in dropouts despite hitting targets? Learn how high-volume recruiting tools plus operational readiness can stop the revolving door.

When good people face tough times – supporting the contact centre community

Katie Feagan July 9, 2025 No Comments

A contact centre in the South West was closing down. So we did what we always do: we showed up.

How high attrition warps success metrics - Talent Tent

When recruitment can’t win: how high attrition warps success metrics

Luke Richardson July 8, 2025 No Comments

When does ownership of attrition shift from being a recruitment attribute to a training or operational one?

The Talent Tent Take on the 2024 Spring Budget

Luke Richardson March 7, 2024 No Comments

I feel like we say “mixed bag” a lot. But the spring budget announced on Wednesday was definitely a mixed bag. It would have been great to have seen a…

How to make the four-day week work for your startup

Katie Feagan January 2, 2024 No Comments

If a global pandemic hadn’t forced the entire world indoors for the best part of two years, would we even be talking about a four-day working week? The truth is,…

Title of blog "Should you put the salary on job adverts?"

Putting salaries on adverts – what are the arguments for pay transparency?

Luke Richardson October 4, 2023 No Comments

Introduction Are you wondering if you should put a salary on your job adverts? Read on to find out the answer. On 21st December 2022, a bill was introduced that…

3 hurdles to HR success in startups

Luke Richardson September 27, 2023 No Comments

Your HR is the heartbeat of your business, as irreplaceable as the break room Nespresso machine (or jar of own brand instant coffee, we’re not fussy). But what if your…

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