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Image of Katie Fegan, Co-Founder of Talent Tent and copy that says: Previous experience is overrated when it comes to great contact centre staff"

A day judging awards reminded me why CVs don’t tell the whole story

Katie Feagan July 17, 2025 No Comments

A couple of weeks ago, I swapped the Talent Tent Zoom carousel for an actual room full of people to help judge the Connect Wales Contact Centre Awards. My focus…

When good people face tough times – supporting the contact centre community

Katie Feagan July 9, 2025 No Comments

A contact centre in the South West was closing down. So we did what we always do: we showed up.

Young woman sat smiling next to blog title.

Workspace Woes: Overcoming Mine with Remote Work Wellness.

Guest Writer May 26, 2023 No Comments

I’m not writing this blog to focus on the “dark days” I experienced, but instead to share what I learned about myself, and if this happens to help a reader,…

Volume recruitment,
powering contact centres, UK-wide.

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